5 Key Questions to Ask Before Choosing a DID Number Provider


The advent of internet telephony has enabled businesses everywhere to expand their horizons and thus set their business footprints across the globe while sitting at one location. Internet telephony has retired the conventional landline telephony. Now, companies can enable smooth communication between their customers and support staff and thus deliver exceptional customer satisfaction. Whilst making it convenient for employees, the system also offers convenience to the organization in managing telephone traffic.

By renting a block of virtual numbers from a DID number provider, organizations can give each employee their personal direct phone number that can be printed on business cards and utilize it to route directly to external devices like mobile phones. Direct Inward Dialing (DID) numbers are virtual numbers used to route calls to existing telephone lines. This service omits the trunk line or a complicated extension system and allows customers and other contacts to call someone directly. DID numbers have the capability of routing hundreds or even thousands of incoming calls simultaneously to the proper extensions. DID numbers endow convenience to everyone while simplifying the business communications system.

Taking a company to the global marketplace accompanies hefty costs, however, with direct inward dialing service, high communication costs can be foregone to a certain extent. The first step in this direction is identifying the best DID VoIP numbers provider amongst a big pool of providers offering the replicated service with big promises. To distinguish the best DID number providers, businesses can take cues from our list of 5 primary questions to ask before committing to a DID number provider.

Is the Provider Reliable & Accountable?

It is important to shortlist those providers who have well-established corporate entities. While choosing a DID number provider it is vital to assure that they have credible market experience. To check the accountability of DID number providers, one can shortlist those providers that have a sophisticated website that follows good design principles is encouraging. Look around the site for an “About Us” page and go through the “Contacts” page for an actual address. A company traceable to an address will ease the research for organizations and allow them to investigate a provider’s reputation. 

Can the Provider Assure High-class Security?

With data breach leaving many organizations red-faced across the globe, choosing a DID number provider that has extensive system security in place is one of the primary requirements. According to Forbes, data breaches exposed 4.1 billion records in just the first half of 2019. Organizations would not want hackers getting into your account through the DID number provider. A security failure in the access portal could lead to theft of the business’s financial details or rivals hacking and accessing confidential information. Before shortlisting DID providers, businesses must check that they are discreet and reliable.

Does the Provider offer Competitive Cost, Free Trial & Moneyback Guarantees?

After shortlisting two equally reputable providers, has the decision can come down to the cost of the DID number provider? If there is a major price difference between an expensive, reputable DID number provider and a cheaper unknown newcomer, organizations must meticulously weigh whether the potential cost savings justify the risk. Lastly, if the enterprise is prepared to take a leap of faith and choose a cheaper provider over the established market players, it must try to negotiate a free trial or moneyback guarantee offer.

Does the Provider Offer Round the Clock Support Assistant?

The DID number providers that organizations shortlist must provide a strong support facility in times of technical failures. With internet telephony businesses working globally, enterprises might have to deal with providers working on the other side of the world and in completely incompatible time zones. It is therefore important to select a DID number provider that offers services round the clock After setting up the DID numbers, companies do not want to be stuck with a provider that is not obligated to deliver insufficient assistance.

Does the Provider Offer Global Reach?

Instead of choosing DID number provider who has a scope limited to a specific geography, look for providers that can assure global coverage for your enterprise. This decision will allow any business to expand into different countries in the future without worrying about DID numbers. Also, it is important to assure that the new DID number provider is also able to manage toll-free numbers. An inventory that includes plenty of vanity numbers may help drive the company forward, thus one must look for a provider that has numbers ready to go and a fast delivery system to port them.

Making the Final Decision

After sourcing out the answers to all the above questions, a company should be able to choose the best DID service provider and develop a lasting and profitable business association with them. BridgeVoice Pluto’s DID and Inbound VoIP services are provided on a dedicated mobile application helping organizations reduce exposure to frauds and disputes whilst decreasing the investment costs on expensive equipment and ensure improved communication within and outside the company.

Harshita Kapoor

Harshita is a Content Writer at Panamax. Inc. MBA in HR & Marketing, she found her calling in Content Writing. In a short span of 2 years, she has explored writing in different styles of content like Coffee table books, website content and for media. In her time of leisure, she finds happiness in binge watching classics & practicing yoga.