Blogs

Managing customer communications is essential for any business striving for success. You can foster strong bonds with your customers by offering around-the-clock service and seamless communication thr...

The days of the traditional "call center" are gone. Customer assistance, sales, and the corporate environment are no longer limited to a space with ringing phones. To upgrade the customer experience, ...

Remote working became the new normal during COVID-19. Companies had to rapidly switch to a remote working environment to protect their employees and continue operating. Initial experiences were positi...

Work-from-home (WFH) and hybrid work models are here to stay, requiring companies to develop remote working strategies powered by information and communication technology and tools. Yet, heads of IT a...

Voice solutions are crucial to accelerate business growth in small and established enterprises. Voice technology can be a means to maximize profitability if businesses invest in the right tools that c...

Today, customer services are available around-the-clock, and seamless communication is offered via the client’s preferred channel for the entire customer lifecycle. Businesses must not hold themselves...

Since its invention, Voice over IP (VoIP) technology has been an effective tool for businesses to gain a competitive edge and retain a strong market position. Even retail voice services offered by VoI...

Customers and employees often have to talk to specific people and departments within different companies from time to time. However, in many cases, you can’t reach the person you are looking for direc...

Due to the surge of people working remotely, your traditional business communications system may no longer cut it. However, there’s a simple and more cost-effective way for your business to establish ...

In the wake of the COVID-19 pandemic, large and small companies were forced to review and revise their corporate communication blueprint to enable remote work experiences. Although we are past the pan...

The telecom industry is transitioning from provisioning essential enterprise services like intelligent routing and DID service to rich communication and hyper-connectivity, thanks to virtual network o...

Artificial Intelligence and Machine Learning have earned a permanent seat in the telecom industry, especially in the segments concerning rich, unified, automated, and hyper-personalized conversations....

As Industry 4.0 is around the corner, the shift from telcos to techno opens up possibilities for telecom players to renew their focus on their B2B portfolio. Communications Platform-as-a-Service (CPaa...

Over the past 20 years, the worldwide VoIP industry has grown at an exponential rate. The sector is showing no signs of slowing down because of ongoing technical advancements, backing from the governm...

VoIP frauds are highly hazardous for a business as they can derail the entire system and even bring the organization to a standstill. Moreover, as the new age business ecosystem constantly evolves, it...

Gone are the days when you can use the excuse of not having a telephonic network to keep you connected to faraway places and places nearby for personal and professional reasons. The world has willingl...

An on-site legacy phone system is a thing of the past. The world has moved on, and how! An upward trend towards cloud-based unified communications is progressively influencing businesses to ditch tra...

A person must go through an automated phone menu and human receptionist whenever they try to contact any individual within a business. This shows that the company hasn’t configured its DID yet. Thous...

Businesses where customer service is critical to the company’s success, especially call centers, are bound to deal with plenty of callers daily. Without dedicated contact center tools, call agents may...

VoIP (Voice over Internet Protocol) is a system that connects calls over the internet. VoIP phone systems are cheaper and more flexible than landline-based telephone systems. Influenced by its reliabi...

Customer experience is of prime importance for retaining a competitive edge in the telecommunication industry. The industry is witnessing an inevitable rise in customer demands and standards since tec...

As more individuals are working remotely, Communication Service Providers (CSPs) are witnessing a huge spike in network traffic. Voice and video conferencing are becoming more popular as more people p...

Outperforming PSTN services with its myriad of features and benefits, A-Z VoIP termination services have become a destination for business communication needs for many companies especially in the IT d...

Integrations across corporate systems are frequent and almost necessary for businesses to perform efficiently. VoIP integrations are also becoming more prevalent as the cost savings and communication ...

Cloud telephony solutions are rapidly gaining popularity as businesses seek to upgrade existing infrastructures. Session Initiation Protocol (SIP) trunking is a process that allows businesses to repla...

Fueled by constant advancements in technology, incredible penetration and innumerable smart devices, the appetite for speedy internet connection seems to be growing across the world. Amid the launch o...

Network Jitter is usual but an annoying performance issue in VoIP calls that affects the quality of the call just like delay, latency, and packet loss. Call quality is a matter of utmost importance fo...

If a business can conduct basic functionality and deliver decent customer service, justifying the need for upgrade or replacement of the business phone system can be difficult. However, businesses mus...

In the last decade, the number of channels of communication available to businesses across many industries has increased tremendously. However, the telephone is still the most frequently chosen tool. ...

Every business needs advanced tech support to communicate internally and externally to stayahead ofthe curve and to be competitive, regardless of their size or industry. Enterprises can meet the growi...

Communications have gone digital since the businesses have gone global; however, they have gained increased prominence since the advent of the COVID-19 pandemic. From home-schooling, work from home to...

Cost is a prominent factor when establishing any new business. SMEs usually struggle with capital generation when setting themselves up and an efficient communication channel is usually the last prior...

VoIP phone systems are becoming exceptionally popular in the current business world for the ease and savings they offer in business communication. The benefits of these phone systems have been propaga...

Direct Inward Dialing (DID) Services involve offering a block of telephone numbers to directly call into the Private Branch Exchange (PBX) system of an organization. Unlike the traditional phone syste...

Businesses across the globe are highly dependent on telecommunications to connect with their clients or partners to make sales, irrespective of size of the enterprise, its sector, or offering. Despite...

With no barriers between the nations, it is easier for businesses to thrive in the international market. Countries are opening their boundaries to provide enough opportunities to their businesses to g...

The advent of internet telephony has enabled businesses everywhere to expand their horizons and thus set their business footprints across the globe while sitting at one location. Internet telephony ha...

Due to its countless advantages, businesses across the globe are switching to Voice over Internet Protocol (VoIP) for their communication requisites. VoIP is the system of making a phone call over the...

Today, employees everywhere prefer to conduct their business communication through digital spaces like social media and live chat platforms. Despite the trend, communication through the phone has not ...

Trends in mid-2020 and 2021 will be witnessing an upside-down impact on almost everything amidst the effects and post-effects of the COVID-19 pandemic. Every industry is experiencing disruptive change...

BridgeVoice Pluto’s Direct Inward Dialing (DID) and Inbound Service is a convenient value-added service for organizations looking to do away with menus or queues allowing a caller to connect directly ...

Effective and instant communication with clients and colleagues is a pre-requisite for organizations to function smoothly. While there are multiple modes of communication available to get in touch wit...

Gone are the days when a mere desk phone was enough to run an organization. Today’s businesses need to have a global outlook to survive in this highly competitive market and one of the most important ...

The telecom industry landscape is changing fast under the influence of digital revolution. Over-the-top (OTT) providers pose a serious threat to the legacy revenue streams of telcos. The rise of OTT i...

Gartner, in its report, Magic Quadrant for Unified Communications as a Service, Worldwide defines unified communications as a service (UCaaS) as offering the same services as premise-based unified com...

Owing to the fast technological advancement in the fields of Voice/SMS/Unified Communications services globally, BridgeVoice Pluto is a brain child of Bankai Group’s visionary Management Team. It aims...

VoIP traffic is increasing because it is a more affordable alternative to time-division multiplexing (TDM) calling and satisfies the need for wholesale termination arrangements to ensure that calls re...

Technology throughout the telecom industry is continuously evolving to enable fast and efficient communication. Voice over Long Term Evolution (VoLTE) is a revolutionary service that is taking the ind...

As VoIP becomes an increasingly popular choice for both business and personal communications, the wholesale market is growing more competitive and complex by the minute. For carriers, choosing the rig...

When considering the telecommunications and technology ecosystem, change is simply inevitable. The ways in which we communicate with the world and conduct day-to-day business operations is continually...

The nature of the wholesale voice business today, is comparatively simple to carry flows, either over IP with an implied quality need or with TDM switching and an overt quality need. In order to meet ...

It is noteworthy that A2P SMS traffic is growing, as it is a cheap and effective way to reach out to individuals with a simple text alert. A2P SMS hence has seen a surge in demand from banks, health s...

According to research by Statista, VoIP usage grew from 147 petabytes of data in 2011 to 156 in 2015, and that number is only projected to increase. As the need for VoIP services proliferates across m...