The 5 Biggest VoIP Trends to Watch in 2022-2023
Over the past 20 years, the worldwide VoIP industry has grown at an exponential rate. The sector is showing no signs of slowing down because of ongoing technical advancements, backing from the government, and commercial usage. The growth of remote work will drive the VoIP sector in the years to come, notwithstanding the uncertainties the pandemic poses. In fact, in terms of usage, market share, and income, it appears to be advancing more quickly than ever. This is particularly true given how VoIP trends are currently shifting in favor of 5G adoption, UCaaS expansion, and more AI usage. Wholesale call termination needs a tier 1 wholesaler or wholesale service provider.
These days, the majority of firms use VoIP solutions, particularly call centers and departments that make frequent phone calls, such as sales and customer support teams. The VoIP market is anticipated to expand by around USD 55 billion by 2025 since communication is becoming more digitalized on a daily basis.
Let’s Explore the Top 5 VoIP Trends Below
Deployment of VoIP Technology by Small Firms
Since its debut, VoIP technology has greatly democratized access to business phone services for both big and small organizations. Due to its accessibility via the cloud, reduced prices, and superior sound quality, the technology has grown to be increasingly enticing for small enterprises. It would be accurate to claim that VoIP is a fantastic option for small organizations that frequently make international calls. Additionally, it enables them to maintain a seamless connection between all their crucial data via CRM contact records. More and more small enterprises are anticipated to use VoIP technology in 2022 and in the years to follow.
Use of Language Recognition for Intelligent Call Routing
Businesses are already deploying VoIP technologies with language recognition capabilities in increasing numbers. A VoIP system with language recognition skills may help businesses connect more effectively with clients from all over the world thanks to advancements in the combination of AI and machine learning features. This will enable you to offer a better customer experience no matter where the consumer is situated.
AI will Become More Impactful
The strength of AI (Artificial Intelligence) technology will further increase as it becomes a VoIP trend in 2022. It enables VoIP service providers to automatically categorize and allocate incoming messages in accordance with their level of urgency to the most knowledgeable and experienced agent. You'll be shocked to learn that by 2025, AI technology will have a significant influence on nearly 95% of customer support contacts. AI-powered digital voice assistants that are smarter will transform the way that businesses communicate with their consumers. It enables real-time sentiment analysis to let agents know before they even begin contact with a customer if they are pleased, upset, or puzzled.
Businesses may set up sophisticated call routing or utilize auto attendants to manage incoming calls quickly and efficiently thanks to the combination of VoIP and AI technologies. Additionally, it improves VoIP capabilities for intelligent or skills-based call routing. These services aid in enhancing call handling while speeding up the entire communication process.
Exploration of Mobile 5G Technology
Nearly all businesses have gone mobile in recent years, and it is anticipated that this trend will continue into the year 2022 and beyond. By 2032, it's expected that the market for mobile devices alone would be worth $800 billion. The rapid increase in sales of mobile devices with 5G capabilities is the key factor driving this development. VoIP service providers and their clients should both profit from 5G networks. It will assist in addressing some of the major issues facing the VoIP sector, such as call latency and service quality. VoIP services are anticipated to connect to the network in less than 1 millisecond with 5G networks.
Boost of Mobile Applications
Many companies already use desktop/softphone applications as well as mobile applications for the Android and iOS platforms. Users may now connect with any company at any time, from anywhere, thanks to this. More and more companies will adopt mobile technology in 2022. Businesses can quickly reach more consumers and receive greater insights into how the staff is interacting with their clients and potential customers through mobile devices thanks to the development of cutting-edge technologies and mobile applications.
BridgeVoice is a market leader in offering the best telecom wholesale services having decades of expertise and presence all over the world. Number portability may be seen as a trend because more and more companies are implementing free phone numbers in the approaching year. This is another trend that you might see. After all, you invested a lot of time and energy into developing your clientele, and changing your location or choosing a different VoIP service provider shouldn't have any impact on that work.