Direct Inward Dialing for Improved Communication


BridgeVoice Pluto’s Direct Inward Dialing (DID) and Inbound Service is a convenient value-added service for organizations looking to do away with menus or queues allowing a caller to connect directly with a specific phone. It helps organizations assign different phone numbers to all the employees, without jamming the system. Besides making it convenient for employees, the system also makes it easy for the organization to easily manage incoming telephone traffic.

BridgeVoice Pluto DID service can give your business a local presence anywhere in the world, without actually having a physical outlet in the area. It offers access to a wide range of multiple access number providers and termination suppliers to let organizations reach local businesses while keeping the costs in check.

How is DID beneficial for Businesses?

Let’s take a look at some of the features of DID that can help businesses increase their productivity by many folds.

Efficient Communication

Dedicated extension numbers for all employees make it easier for colleagues to communicate with each other. BridgeVoice Pluto DID service comes with a dedicated mobile application that makes sure that employees are always accessible and available to answer phone calls on their respective DIDs even while on the move.

Increased Productivity

The flexibility to easily reach colleagues can help employees increase their productivity to quite an extent. DID is also instrumental in helping clients or customers to directly get in touch with people they wish to speak with, thus ensuring their issues are resolved quickly.

Concurrent Usage

DIDs facilitate concurrent usage by allowing multiple calls to get through at the same time. Organizations can give phones to all employees that can be distributed over a certain number of phone lines. The number of phone lines determine the number of calls that can go on simultaneously in the organization.

Cost Effective

DID and Inbound service can be used by organizations looking to cut down on their expenditure. Companies can install a single phone system at the main location with IP phones at all the remote locations with local DID numbers, thus reducing the cost for individual PBX systems for each location and the other maintenance costs associated with them.

Myriad of Features

A myriad of features are offered with DID and Inbound service that come in handy for businesses looking to have a competitive edge. These features ensure that employees can always get in touch with their colleagues located at different regions around the globe, without shelling out international calling charges.

BridgeVoice Pluto DID and Inbound service is loaded with a set of features to help employees stay productive at all times from anywhere in the world. It comes with a dedicated mobile application to ensure they are always in the loop. Let’s take a look at some of the features offered by the service.

  • Voicemail

Missing a call will not be an issue any more as the BridgeVoice Pluto DID and Inbound service comes with the Voicemail feature. Callers who are unable to get through can simply record their messages which can be accessed by the receivers through the dedicated mobile application even when they are on the move.

  • Call Recording

The call recording feature of our DID service lets organizations assess the productivity of employees and help them improve their skills. The recorded calls can be analyzed by supervisors to suggest improvements, retrieve important data, simplify training, review customer requirements, maintain call quality and ensure compliance. It works for both inbound and outbound calls.

  • Caller ID Setting

BridgeVoice Pluto DID and Inbound service offers caller ID to let you know who is calling you. This feature ensures employees are better prepared to talk to the caller by identifying the person on the other side beforehand. It makes sure you never miss important calls and easily avoid unwanted or fraud callers.

  • Blacklist/Whitelist

The Blacklisting feature allows users to block unwanted callers, telemarketers and other cold callers. It is also possible to blacklist certain numbers from the outgoing call list so as to make sure no one on the system can place a call to the blacklisted numbers. Whitelist, on the other hand, lets you add reliable contacts to a list that will be given more priority than the blacklisted contacts. It ensures that you never miss out on important calls.

  • Call Forwarding

Forward calls to your mobile phone whenever you are out or travelling to make sure your work never suffers. This hassle-free feature lets you attend calls from anywhere around the world. You can customize this feature to forward calls to specific numbers in case the DID phone goes unanswered or is busy, as per your requirements.

  • Call Transfer

This feature comes in handy when a caller is not sure who to call or needs to be redirected to an appropriate department. The feature allows transferring a call to a different extension within the organization without requiring the caller to disconnect the call. Not only will this feature help the caller to get in touch with the right person, but also eliminate the need to disconnect and call the right number again.

The BridgeVoice Pluto DID and Inbound service comes with a dedicated mobile application and helps organizations reduce exposure to frauds and disputes along with decreasing the investment costs for expensive equipment while ensuring improved communication within and outside the company.